Returns and Refunds

Last Updated: January 1, 2025   Non-Refundable Transaction and Payment Gateway Fees Please be advised that any transaction fees, payment gateway fees, or processing charges incurred on a successfully paid order are non-refundable by Loongwa, regardless of whether the order is subsequently canceled or refunded. These fees are charged by third-party payment processors and financial institutions (such as banks, credit card networks, Stripe, PayPal, etc.) for the service of processing your payment at the time the transaction is completed and authorized. This payment processing service is considered rendered instantly upon successful payment confirmation. Crucially, these original transaction fees are typically not refunded to us by the payment processors when a refund is issued. Furthermore, payment channels often impose separate fees or costs associated with the refund process itself. This means costs are incurred within the payment channel throughout the transaction lifecycle (from initial payment to potential refund), and these specific costs are often non-recoverable by us. Therefore, as these fees are non-recoverable by us and represent costs incurred for the completed payment processing service and potentially the refund transaction process initiated by the customer (in case of returns/cancellations), they will not be included in the refund amount issued to you.…

Last Updated: January 1, 2025   Non-Refundable Government Taxes, Duties, and Fees Please be advised that any taxes, customs duties, import fees, VAT (Value Added Tax), or other charges levied and collected by governmental authorities in your jurisdiction (or the shipping destination's jurisdiction) are non-refundable by loongwa. These fees are mandatory charges imposed by governmental bodies and are collected by us on behalf of the relevant government authorities at the time of your purchase or upon import. These amounts are remitted directly to the respective government agencies and are not retained by our store. Therefore, we are unable to issue refunds for these governmental taxes, duties, or fees, even in the case of a return, exchange, or refund for the purchased product itself. If you have returned an item and wish to inquire about the possibility of reclaiming the taxes, duties, or fees paid to your government, you will need to contact your local customs office, tax authority, or other relevant governmental body directly. Procedures for obtaining refunds for such government-collected charges vary significantly by jurisdiction and are entirely beyond our control and responsibility. We encourage you to research your local tax and customs regulations regarding potential refunds on returned…

Last Updated: January 1, 2025 Original Shipping Fees and Detailed Claim Process for Damaged/Defective Items Please be advised that the original shipping fee paid on your order is non-refundable in most return scenarios. This fee covers the cost of the shipping service provided by the carrier to deliver the products to your specified address, and this service is considered rendered once the package has been dispatched from our facility. Typically, if you return an item for reasons unrelated to a confirmed defect or error on our part (e.g., changing your mind, ordering the wrong size/color, the item not meeting your subjective expectations, incompatibility issues not stated on the product page, or if the damage occurred after successful delivery), the original shipping fee will not be included in your refund amount. Detailed Process for Claims of Damaged or Defective Items Received & Verification: We only refund the original shipping fee in cases where the return is a direct result of our error or a confirmed product defect/damage that occurred before or during transit and is reported immediately upon arrival. To maintain integrity, ensure fairness, and prevent fraudulent or malicious claims leading to secondary losses, we have a mandatory and rigorous verification…

1. Returned Item Acceptance Standards To ensure fairness and prevent fraudulent activities, all returned items must strictly adhere to the following standards: Unopened and Unused: The item must be in new, unopened, and unused condition. This means the item's packaging (e.g., plastic wrap, seals, boxes) must be intact and undamaged, and the item itself must show no signs of use, wear, stains, or odors. Any item showing signs of being opened, used, worn, stained, or missing original packaging will not be eligible for a return. Item Consistency: The returned item must be the identical item originally shipped by this store. We will verify item consistency through serial numbers, batch numbers, invisible markings, special identification codes on packaging, or other internal records. Any item determined not to match the originally shipped item (e.g., swapped, counterfeit items not sold by this store, different models or batches) will not be eligible for a refund or exchange. Completeness: All accessories, complimentary gifts, manuals, warranty cards, security tags, etc., originally included with the item must be returned complete and intact. Any return missing accessories or tags will not be processed. 2. Definition and Handling of Fraudulent Returns To protect the legitimate rights and interests of…