1. Returned Item Acceptance Standards
To ensure fairness and prevent fraudulent activities, all returned items must strictly adhere to the following standards:
- Unopened and Unused: The item must be in new, unopened, and unused condition. This means the item’s packaging (e.g., plastic wrap, seals, boxes) must be intact and undamaged, and the item itself must show no signs of use, wear, stains, or odors. Any item showing signs of being opened, used, worn, stained, or missing original packaging will not be eligible for a return.
- Item Consistency: The returned item must be the identical item originally shipped by this store. We will verify item consistency through serial numbers, batch numbers, invisible markings, special identification codes on packaging, or other internal records. Any item determined not to match the originally shipped item (e.g., swapped, counterfeit items not sold by this store, different models or batches) will not be eligible for a refund or exchange.
- Completeness: All accessories, complimentary gifts, manuals, warranty cards, security tags, etc., originally included with the item must be returned complete and intact. Any return missing accessories or tags will not be processed.
2. Definition and Handling of Fraudulent Returns
To protect the legitimate rights and interests of this store and other consumers, we reserve the right to consider the following behaviors as fraudulent returns and refuse refunds or exchanges:
- Item Swapping: The returned item does not match the originally shipped item, for example, the customer returns a damaged, used, or non-store-sold item.
- Malicious Damage: The customer intentionally damages the item before returning it, or the returned item is found to have damage caused by abnormal use at the time of return, while it was in perfect condition when originally shipped.
- Abuse of Return Policy: The customer frequently and abnormally makes returns, with their return behavior clearly exceeding reasonable limits, potentially indicating an attempt to improperly profit from the return policy.
- False Representation: The customer provides false information, photos, or documents in the return request to mislead the store into issuing a refund or exchange.
3. Processing of Fraudulent Returns
Once we have reasonable grounds to believe a return is fraudulent, we will:
- Refuse Refund or Exchange: We will not issue a refund or any form of exchange.
- Notify the Customer: We will notify the customer of the reason for the denied return through a reasonable method (e.g., email).
- Item Disposition: Items suspected of fraud, once a refund is denied, may be handled according to our internal policy, including but not limited to:
- The customer may retrieve the item at their own shipping expense within a specified period.
- Items not retrieved within the deadline may be disposed of by the store, including but not limited to destruction or donation.
- Retain Evidence: We will retain all relevant evidence, including item inspection photos/videos, communication records, etc., for verification.
- Take Further Action: For severe cases of fraud, this store reserves the right to submit relevant information to law enforcement agencies and pursue legal action in accordance with the law.