Last Updated: January 1, 2025
Non-Refundable Government Taxes, Duties, and Fees
Please be advised that any taxes, customs duties, import fees, VAT (Value Added Tax), or other charges levied and collected by governmental authorities in your jurisdiction (or the shipping destination’s jurisdiction) are non-refundable by loongwa.
These fees are mandatory charges imposed by governmental bodies and are collected by us on behalf of the relevant government authorities at the time of your purchase or upon import. These amounts are remitted directly to the respective government agencies and are not retained by our store.
Therefore, we are unable to issue refunds for these governmental taxes, duties, or fees, even in the case of a return, exchange, or refund for the purchased product itself.
If you have returned an item and wish to inquire about the possibility of reclaiming the taxes, duties, or fees paid to your government, you will need to contact your local customs office, tax authority, or other relevant governmental body directly. Procedures for obtaining refunds for such government-collected charges vary significantly by jurisdiction and are entirely beyond our control and responsibility.
We encourage you to research your local tax and customs regulations regarding potential refunds on returned imported goods.