Dear Valued Customers,
We are pleased to inform you that the impact of Super Typhoon Ragasa has officially subsided. Local transportation networks – including highways, ports, and logistics hubs – have fully reopened, and our warehouse operations have returned to normal.
Starting today (09/26/2025), we will resume shipment of all orders that were delayed due to the typhoon. Our team is working at full capacity to process pending orders in the order they were received, and we expect to clear the backlog within 1-2 business days. You will receive an email with updated tracking information as soon as your package is dispatched.
We would like to express our sincere gratitude for your patience and understanding during the typhoon period. If you have any questions about your order status, please feel free to contact our customer support team via [email protected].
Thank you for your continued trust in our services.
Sincerely,
Loongwa