Dear Valued Customers,
We hope this message finds you well. We are writing to inform you of an important update regarding your recent orders: over the past 48 hours, our region has been hit by Super Typhoon Ragasa (the 18th typhoon of this year), which has severely disrupted our operations.
Typhoon Ragasa has reached the super typhoon level, with maximum sustained winds near its center reaching over 17 levels (62 m/s) at one point, and the minimum central pressure standing at 910 hectopascals. The radius of the 7-level wind circle ranges from 340 to 480 kilometers, the radius of the 10-level wind circle is 160 to 200 kilometers, and the radius of the 12-level wind circle is 80 to 120 kilometers, resulting in extremely strong winds and heavy rainfall.
Affected by the extreme weather brought by this typhoon (including strong winds, heavy to extremely heavy rainfall, and potential safety hazards), local transportation networks (such as highways, ports, and logistics hubs) have been temporarily closed to ensure the safety of personnel and prevent damage to goods. Additionally, our warehouse team is unable to conduct normal picking, packing, and shipping operations during this period, as we always prioritize the safety of our staff.
As a result, all shipments originally scheduled to be dispatched from 09/23/2025 to 09/24/2025 will be delayed by 2 business days. We anticipate resuming full shipping operations on 09/26/2025 (Note: This date is calculated based on a 2-business-day delay and can be adjusted according to the actual recovery progress) once the typhoon passes and local authorities confirm that transportation routes are safe and accessible.
We sincerely apologize for any inconvenience this delay may cause to your plans. Please rest assured that we are closely monitoring the path and intensity changes of Typhoon Ragasa. Once weather conditions improve, we will make every effort to accelerate the order processing and shipping progress. You will receive a separate email notification with your updated tracking information once your package has been dispatched.
If you have any urgent questions or need further assistance, please feel free to contact our customer support team via email at [email protected]. Our team will respond to your inquiries promptly.
Thank you for your understanding, patience, and continued trust in our services during this unexpected weather event.
Sincerely,
Loongwa