We are committed to providing you with quality products and a fair shopping experience. To protect the interests of all customers and the integrity of our store, we maintain a zero-tolerance policy against any form of fraudulent return behavior.
If you attempt to make a fraudulent return, for example, by:
- Swapping items (returning an item that was not originally purchased from us);
- Maliciously damaging an item before returning it;
- Misrepresenting item issues or providing false information to facilitate a return;
- Engaging in frequent and abnormal returns, abusing our policy.
In addition to your return request being immediately denied, with no refund or exchange, you may also face the following serious consequences:
- Item Not Returned and Possible Disposal: Items suspected of fraud will not be returned to you once the refund is denied. Depending on the circumstances, these items may be disposed of or handled in other ways.
- Permanent Account Suspension: Your shopping account may be permanently suspended, preventing you from making any future purchases from our store.
- Legal Action: For severe cases of fraud, we reserve the right to report relevant information to law enforcement agencies and may pursue legal action against you in accordance with the law, including but not limited to seeking compensation for return investigation costs, legal fees, and all losses incurred by our store due to fraudulent activities.
- Damage to Personal Credit: Fraudulent activities may be recorded, negatively impacting your personal credit history. This could affect your future shopping, credit access, and broader business activities.
We believe that the vast majority of our customers are sincere and trustworthy. We kindly ask for your understanding and adherence to our policy to collectively maintain a fair and healthy shopping environment.